Thursday 13 December 2018
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.theguardian - 29 days ago

Why did our flights to a wedding end up such a nightmare?

eDreams messed up a surname, and our flights were cancelled – we want a refundMy partner was to be best man at a wedding in Malaysia, so we booked tickets to Kuala Lumpur through eDreams. The outgoing flight was with Saudi Arabian Airlines and the home flight with Oman Air. The next day, we realised that my partner’s surname had been entered twice on the ticket. EDreams insisted it could not be changed so we had to cancel his flights and buy new tickets, receiving only a partial refund for the originals. Then we were told our outbound flight had been cancelled and that alternatives were fully booked, and that our only option was to get a full refund from Saudi. Though we could see online there were still tickets at a higher price, we didn’t argue and requested the refund. Continue reading...

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