Wednesday 14 November 2018
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.theguardian - 5 month ago

Online casino 32Red fined £2m for failing problem gambler

Regulator says company should have intervened and not encouraged more gamblingThe online casino firm 32Red has been fined £2m by the industry regulator for missing 22 opportunities to help a problem gambler, offering the customer VIP status and free bonuses instead of advice.The Gambling Commission said 32Red should have intervened after the customer, who deposited £758,000 over more than two years, admitted to staff they had spent too much, displayed frustration and kept gambling to “chase” their losses. C

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