Tuesday 22 January 2019
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.theguardian - 5 month ago

Blame game, as my Mother’s Day treat fails to take off

We lost £255 and half a day stay but Directline Flights refuses to payI booked two airline tickets with Directline Flights to give my 84-year-old mother a Mother’s Day treat in Rome. The information stated that our flight was with Iberia and that it “offered a traditional airport check-in service”. We reached Gatwick an hour and 20 minutes before departure after some delays on the way. The Iberia check-in desk was crowded and only staffed by one person. After a long wait in a queue, I was told that we had t

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